Do You Know Your Signposting Variation?
With nearly 1 million primary care appointments happening every day, ensuring patients are directed to the right care provider is more crucial than ever.
Studies suggest that up to 20% of GP appointments—1 in 6—could be better managed by other healthcare professionals.
But how does your practice compare? More importantly, do you know how consistently your care navigation or signposting team directs patients to the right care?
Discover the answer with Appropriate Appointments Online (AAOL)
Wouldn't it be Interesting to Know Your Variation?
Our innovative solution, Appropriate Appointments Online (AAOL) helps uncover and understand variations in how your team directs patients, ensuring that every patient is seen by the most appropriate member of the practice team.
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AAOL identifies opportunities to optimise your appointment system, improve patient care, and ensure the type of appointment is right for your patients and your practice.
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Through the process, your team can challenge the appropriateness of clinical appointments and gain a deeper understanding of how clinical and administrative staff assess patient needs.
Understanding this will enable you to manage your demand more effectively.
Interactive Simulation
Engaging Team Simulation
Through an engaging simulation, you can quickly and easily see how much variation you have across individuals and practice teams.
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Each team member spends just 10 minutes reviewing 30 realistic patient scenarios. These range from urgent presentations like chest pain to routine health checks, common conditions, complex cases requiring clinical judgement, and administrative requests.
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For each scenario, staff decide:
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Who should see the patient
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How urgent the appointment should be
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What other services might be appropriate
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Real Practice Benefits
Understanding your signposting variation creates meaningful change for your practice by:
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Optimising GP capacity through better patient direction
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Reducing waiting times for urgent care
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Improving patient experience with appropriate care routing
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Building team confidence in signposting decisions
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Establishing a consistent approach to appointment management
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Making better use of all practice resources
Part of a Complete Solution
AAOL works seamlessly alongside tools like the Demand and Capacity Optimisation Tool (DCOT) to support overall practice efficiency and enhance patient outcomes.
